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Refund Policy

A Legal Disclaimer

The information on this page explains Simple Start Digital’s refund and payment practices in clear terms. This policy is not legal advice. It is intended to help customers understand how refunds, cancellations, deposits, digital services, custom work, and service revisions are handled when working with Simple Start Digital.

By purchasing a service, booking a project, or making a payment, the client agrees to the terms outlined in this refund policy.

Refund Policy — The Basics

Simple Start Digital provides digital services, creative work, website support, branding assistance, content setup, online visibility improvements, and related business support services.

Because most of our work involves time, planning, digital labour, creative development, setup, strategy, research, and custom client-specific work, refunds are limited once work has started.

Refunds may be considered only when:

  • The service has not started

  • No custom work has been created

  • No planning, setup, consultation, or digital labour has been completed

  • The refund request is made within a reasonable timeframe after payment

  • Simple Start Digital is unable to provide the agreed service

Refunds are not guaranteed and are reviewed case by case.

Digital Services

Payments for digital services are generally non-refundable once work has started.

This includes, but is not limited to:

  • Website setup or redesign work

  • Wix website support

  • Google Business Profile support

  • SEO setup or visibility improvements

  • Social media profile setup or cleanup

  • Branding, copywriting, and content creation

  • Digital audits, checkups, or strategy sessions

  • Business descriptions, bios, and online profile updates

  • Custom project planning or consultation

Once time has been spent on your project, that work has value even if the final service has not yet been completed.

Deposits and Upfront Payments

Deposits are used to reserve time, begin planning, and start project preparation.

Deposits are generally non-refundable once work has started, research has been completed, design direction has been created, or project planning has begun.

If a client cancels before any work has started, Simple Start Digital may offer a partial refund at its discretion.

Revisions and Adjustments

Simple Start Digital aims to make sure clients are satisfied with the final result. If something needs to be adjusted, we will first try to correct, revise, or improve the work before considering any refund.

Refunds will not be issued simply because of a change in personal preference after approved work has been completed.

Clients are responsible for giving clear feedback, providing required information, and responding within a reasonable timeframe so the project can move forward properly.

Missed Appointments and Cancellations

If a client books a consultation, call, or service appointment and does not attend, the payment may be non-refundable.

If you need to cancel or reschedule, please contact Simple Start Digital as early as possible.

Repeated cancellations, missed meetings, or long delays in communication may affect project timelines and refund eligibility.

Custom Merchandise and Printed Products

Custom merchandise, printed items, branded materials, and logo-based products are generally final sale once production has started.

Refunds are not available for custom products where:

  • The client approved the design

  • The product has already been printed

  • The product has already been shipped

  • The client submitted incorrect information

  • The client provided low-quality files or incorrect artwork

If there is a production error caused by Simple Start Digital or one of its fulfillment partners, we will review the issue and may offer a correction, replacement, or partial refund where appropriate.

When Refunds Are Not Available

Refunds are not available for:

  • Completed digital workApproved designs

  • Delivered files

  • Completed consultations

  • Missed appointments

  • Custom strategy work

  • Website work already started

  • Social media or Google profile work already completed

  • Change-of-mind requests after work has begun

  • Delays caused by missing client information

  • Custom printed or branded products already in production

Processing Approved Refunds

If a refund is approved, it will be returned using the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, or checkout system used.

Simple Start Digital is not responsible for delays caused by third-party payment processors.

Contact About a Refund

To request a refund review, contact Simple Start Digital with your name, service purchased, payment date, and reason for the request.

Email:
Shaquille@simplestartdigital.com

Refund requests are reviewed case by case. Submitting a refund request does not guarantee approval.

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